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Privacy Policy

Last Updated: 10 November 2026

Vela Living (“we,” “our,” or “us”) operates www.vliving.ae. We are committed to protecting and respecting your privacy in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

This Privacy Policy explains how we collect, use, and safeguard the personal data you provide when using the contact form on our Site.

1. Data We Collect

When you fill out and submit our website contact form, we collect the following personal data:

  • Name
  • Email Address
  • Phone Number
  • Company (optional)
  • Any personal information you voluntarily include in the “Message” or “Inquiry” field.

2. How We Use Your Data (Lawful Basis)

We process your personal data based entirely on your consent and our legitimate interest in providing customer support. We use this information strictly to respond to your specific inquiries, questions, or requests.

We do not use your contact form data for marketing lists, newsletters, automated profiling, or any other unrelated business purposes.

3. Data Storage and Retention

Your data is securely transmitted via encrypted channels (HTTPS) and is converted into an email sent directly to our secure internal mail servers.

  • We store this data only as long as necessary to fully resolve your inquiry or maintain a standard business communication history.
  • We do not transfer your data to a Customer Relationship Management (CRM) system or external marketing databases.

4. Data Sharing and Disclosure

We do not sell, rent, trade, or share your personal data with third-party marketers or external organizations. Your data is only accessible to authorized personnel within Vela Living who are responsible for answering your inquiry.

5. Your Rights Under UAE Law

Under the UAE PDPL, you have specific rights regarding your personal data, including:

  • Right to Access: You can ask for a copy of the personal data we hold about you.
  • Right to Correction: You can request that we fix inaccurate or incomplete data.
  • Right to Erasure (To Be Forgotten): You can ask us to delete your email correspondence and contact details from our mail servers at any time.

To exercise any of these rights, please contact us at: [email protected]

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.